Frequently Asked Questions


  • Please note: Orders CANNOT be changed, modified, or canceled after checkout!
  • If you are purchasing a sale item all sales are FINAL SALE and cannot be returned back to us.
  • If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, call us at 812-557-4653 for assistance!

Do You Have Gift Cards?

  • Of course we do! Shop our gift card options here. These online gift cards will only be valid ONLINE and cannot be used in store. You will be emailed the gift card code.
  • Just remember, gift cards are non-refundable and never expire.


Do You Have A Physical Store?

  • You can shop with Dress&Dwell online 24/7. Our New Albany store is located at 138 E. Spring St. New Albany, IN 47150


Can I Place An Order By Phone?

  • You can place an order by phone when you call one of our Dolls at 812-557-4653 during normal business hours.Please have the product name(s) you’re interested in ready before you give us a call.

Can I Return Something I Bought Online In store?

  • Yes! You can bring anything into the store to return it, but you will only be given in store credit, which cannot be used online. 


Gift Cards

  • Our gift cards and nonrefundable or exchangeable, but they never expire.
  • Our in store gift cards are only valid IN STORE and cannot be redeemed online. If you would like to purchase something, give us a call, we would be more than happy to place an order over the phone.
  • If you are not local and would like to purchase an in store giftcard and mail it to someone, just give us a call at 812-557-4653
  • Online gift cards are only valid ONLINE and cannot be redeemed in store. 
Back to top