Return Policy
Return Policy
Not happy with your order? We're sorry to hear that! We are transitioning into a new company for our returns. In the meantime, please ship any returns to 138 E. Spring St. New Albany, IN 47150. Please note that returns must be postmarked 14 days after your package was received. Otherwise it will not be accepted by the returns department.
Dress & Dwell accepts returns and exchanges on full priced merchandise that has not been worn, altered, or washed, and with all original tags attached for In-Store/Online Credit only.
Orders cannot be cancelled for any reason
Online Returns must be postmarked to Dress & Dwell within fourteen (14) days of the original purchase date. Upon receiving your return Dress & Dwell will issue an online credit code by email to use for a future purchase. These will NOT be eligible to use in-store.
In-Store Returns must be returned to Dress & Dwell within fourteen (14) days of the original purchase date. Upon receiving your return Dress & Dwell will issue an In-Store credit. These will NOT be eligible to be used online.
In-Store and online Credits have no expiration date.
Contact Customer Service for availability of desired exchange item(s).
Refunds will be issued in the form of Store Credit within 5-7 business days of receipt of your return by email.
Please send your return or exchange to:
Dress & Dwell
138 E. Spring Street
New Albany, IN 47150
If you have questions regarding our return policy please call us at 812.725.7566 or email us at orders@dressanddwell.com
Refund policy
Dress & Dwell accepts returns and exchanges on full priced merchandise that HAS NOT BEEN WORN, ALTERED OR WASHED, and with ALL ORIGINAL tags attached for In-Store Credit Only. Jewelry Items are non refundable.
Online Returns must be postmarked to Dress & Dwell within fourteen (14) days of the original purchase date. Upon receiving your return Dress & Dwell will issue an In-Store credit by email.
In-Store Returns must be returned to Dress & Dwell within fourteen (14) days of the original purchase date. Upon receiving your return Dress & Dwell will issue an In-Store credit.
In-Store Credits have no expiration date.
If you have received the wrong product or a damaged item please email us or give us a call so we can resolve this as soon as possible.
Please do not attempt to return your purchase if it does not meet the above criteria, it will be refused by our Returns Department.
ALL DISCOUNTED OR SALE ITEMS ARE FINAL SALE
All shipping charges are non-refundable
DRESSANDDWELL.COM reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the fourteen (14) day return period
Contact Customer Service for availability of desired exchange item(s)
Returns on special orders are not accepted
Ship your return or exchange through an insured trackable carrier, as DRESSANDDWELL.COM cannot be responsible for lost or damaged packages
An email notification will be sent to you once your package has been received by DRESSANDDWELL.COM
Refunds will be issued in the form of Store Credit within five (5) days of receipt of your return by email.
Please send your return or exchange to:
Dress & Dwell
138 E Spring St,
New Albany, IN 47150
If you have questions regarding our return policy please call us at 812.725.7566 or email us at orders@dressanddwell.com